FAQ (frequently asked questions)

Wow-leveler is the world's leading provider of value-added services to the players and publishers of multiplayer online games and supplies the outstanding customer service. Whether you are looking for game currency or power leveling. Always offering 24 hours a day deliveries, and 24 hours live support through email, live help . We do not condone such actions and will take decisive action as they are against our policy and damage the game economy as a whole.
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>> security

General
1. What is customize packages?
Customize packages means create your own package, no matter what your level is now and what the level you want to be, create packages that suit you and set the content yourself,we will help you complete it. You do not have to spend money on unnecessary contents, it is really convenient and efficient
2. what is hours powerleveling?
Hours powerleveling is a new style powerleveling service,just fill in your start level and the specify time,We can help you to achieve your desire in this timeframe. In order to let more customers have the rapid and safe experience of powerleveling, we set a maximum time of 48 hours for each order.100% safe,100% rapid ,5 times compensation guarantee, it will give you an unexpected gain!
3. How do you level my character?
We assign 2 or 3 expert players to your character to do the leveling; the person playing your character has a very good understanding of how your specific class is played. Your character is primarily leveled via what is commonly known as "grinding", where we play solo simply killing monsters over and over. However sometimes we do simple quests to obtain experience. We have extensive knowledge of your game's world and know the best areas & quests to level your character as fast as possible.
4. Will you use my character to PK (player-kill) or KS (kill-steal)?
No! We will never involve your character in PKing, KSing, farming or any other behavior that is frowned upon.
5. What do you do if someone sends a tell to my character?
Normally we will respond as if AFK when another player sends you a tell, however if a GM sends you a tell we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, please just let us know and we will be sure to use them.
6. I don't want my guild or friends to know that you are playing my character. What will you do?
They will see you as AFK and we will act so when they send you a tell.
7. Do I keep the money & items gained while you play my character?
YES! We, unlike other power leveling services, do not keep your gold or items.
8. I understand it takes multiple days to level my character, but I want to play with my friends during the week; am I able to play while you are leveling my character?
Of course! You may schedule time for us to level your character or for you to play yourself. You may also order hours powerleveling service from us and pay by the hour instead of per level.
9. After I pay, how quickly can you start my order?
Normally, we start working on your order within 20 minutes after receiving it. Sometimes our departments can get full and it may take longer for your order to start. You can be assured that once free workers are available, we will start on your order.
10. Do you upgrade my characters equipment as he/she levels?
Yes. Any upgrades obtained while leveling your character will be used accordingly.
11. What security precautions are taken to protect my personal information?
We take your privacy extremely seriously. We have systems in place to screen every order and protect who has the given orders information. Information given to us is never disclosed to any third parties and is only given to those in our company who need it to complete your order. Once your order is completed, please do change your password.
12. Is wow-leveler.com affiliated with any game companies?
No. wow-leveler.com is a completely independent company that has emerged as a result of the demand for currency in online games. We do not have any affiliations with any game companies at this time.
13. I have ordered on the wrong server or character name. What should I do?
Please send us an email from your Paypal email address that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.
14. Are there discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via Live Help or email us.
15. How do I check on the status of my order?
If you would like to check on the status of your order, simply visit Pl report on www.wow-leveler.com or log onto our live chat,msn.Our customer service representatives will assist you straight away, in real time.
Delivery of the items will be delayed IF:
1. Your payment is still not cleared yet. It can take up to a 4 business day for the funds to be cleared. Delivery will be made after payment has cleared.
2. Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name or wrong server. Delivery can only be made until the right information is given.
It is important that you provide us with a valid email for us to contact you.

Payment Options
1.What forms of payment does wow-leveler.com accept?
We currently accept Paypal as online payment method for purchases . Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order
2. How long does it take for my payment at www.paypal.com to be processed?
Paypal account balance – Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.
After you have sent your payment information, Paypal will inform us regarding your payment by forwarding a receipt to us. We will contact you to arrange for delivery once we have verified all your details.

PayPal
1. What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course wow-leveler. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.
2. My shipping address is not confirmed. How can I confirm my shipping address?
Go to www.Paypal.com and click on help , use keyword confirm shipping address in the help search box .
3. Why is my shipping address unconfirmed?
PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed.
These types of security measures are unfortunately necessary in an online environment where it is difficult to check someone's identity. In the physical world, sellers can check someone's credit card and driver's license. In the online world, where simple and effective identification tools do not yet exist, we have to take different precautions. We believe that these safety precautions are in the interest of all our members.

E-checks
1. What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to wow-leveler's account and then delivery can take place immediately thereafter.
2. How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
3.I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

Security
1.How is my account protected from hackers/fraudsters ?
We are a reputable company with a long history of satisfied customers . However , successful companies such as ours are often targetted by hackers and phishers in order to steal your account , or payment information . We ask that you take certain precautions to protect yourself from fraud :
1) You can ensure you are dealing with wow-leveler staff ingame by e-mailing us or otherwise contacting us with a security phrase . Our staff will repeat this to you ingame to verify you are dealing with wow-leveler .
2) If you need to verify the validity of a wow-leveler staff member , please contact our Live Chat and they will confirm their validity for you
2. Is it possible that my account is banned during the power leveling?
We have strict rules with power leveling studios and they will keep your account safe. Meantime, for your account safety, we suggest you not log onto your account or change the password during the power leveling. Game account theft is a very real problem, so we take the security of our customers' game accounts very seriously.
3.Can I make an agreement with you when I place an order?
Yes!we will sign a legally-effective compensation agreement with you,if we get your account banned when we powerleveling for you,we will give you the appropriate compensation and the agreement is the certificate you get your compensation